Products
About
PRODUCTS:
Q: What are your products made of?PURCHASES:
Q: How do I contact 15Kv Design's Client Services?ONLINE SERVICES:
Q: How do I create an online account with 15Kv Design?POLICIES:
Q: What is your Privacy Policy?PRODUCTS:
Q: What are your products made of?
A: 15Kv Design sculptures are made of solid aluminum (a sturdy metal alloy) that has been sealed and dyed by an electrochemical process called anodizing that thickens and toughens the naturally occurring protective oxide of the metal.
Q: Why do you anodize the aluminum?
A: Anodized aluminum products have an extremely long life span and offer significant advantages in the areas of use and maintenance. Scars and wear from handling, frequent surface dirt cleaning and daily usage are virtually non-existent. Rinsing or mild soap and water cleaning with a soft cloth usually will restore an anodized surface to its original appearance. Anodized aluminum offers a number of color alternatives*. Unlike other finishes, anodizing allows the aluminum to maintain its metallic appearance.
* The colors that appear on your computer monitor may not be an accurate depiction of the actual 15Kv Design product colors as monitors vary greatly in how they display colors. We have done our best to represent our colors accurately, but what you see on your screen may not be identical to the actual product as color representation can vary greatly from one screen to another.
Q: If I order 6 Volta Votivos, will each piece be exactly the same?
A: Yes and No. Since the machine techniques are a very repeatable and precise process, the shape, proportion and dimensions of each piece will be exactly the same. However, since each piece is individually created, the tooling marks on the finish or the color may vary slightly. Slight variations are part of the charm and make each piece unique.
Q: Is your creative process environmentally friendly?
A: Yes. Each work of art in the Volta Series is sculpted out of recyclable aluminum - a metal alloy that is partially made of recycled materials. The aluminum shavings are recycled after the sculptural machining is complete, and each sculptured piece is anodized (sealed) using environmentally friendly methods that result in no chemical run-off or other waste. Our packaging uses post-consumer fleece as well as recycled paper. The Volta Series illustrates that art can be created for the greater "green" good.
Q: How do I care for my sculpture?
A: Volta Series pieces are extremely easy to care for: rinsing with mild soap and water works well. Or, simply wipe with a soft clean cloth and a bit of furniture polish to preserve the shine. Because they are made of anodized aluminum, the sculptures do not need regular polishing and will not tarnish or rust. The use of abrasive cleansers, cloths or sponges on the sculpture is not recommended as the finish may become damaged. Do not place the pieces in the dishwasher as the detergent may adversely affect the finish.
Q: How do I prevent wax from sticking to the glass in the votive holder and to the taper/tealight holders and candlesticks?
A: Put 7-10 drops of water in the bottom of the glass prior to inserting the candle into the votive holder. After the candle burns down, the melted wax is easily removed (this is a trick we learned from a neighborhood restaurant - it really works!). As for preventing wax from adhering to the aluminum, a tiny amount of furniture polish applied to the surface of the taper/tealight holder or candlestick will cause any wax drips to easily peel off. We recommend using dripless taper candles and tealights encased in aluminum.
Q: Can I use your products outdoors?
A: Yes. 15Kv Design's products are suitable for use both indoors and outdoors. Be aware, however, that prolonged exposure to direct sunlight may cause the surface color to fade.
Q: Are you interested in customer comments or photos?
A: Yes! 15Kv Design very much appreciates feedback. If you send a customer comment or a photo that includes our products, we may post either one or both on the 15Kv.com website.
Q: How do I use the small and large Volta Coasters?
A: Coasters are small plate-like objects that are placed under a drinking glass, vase, vessel or pitcher to protect a tabletop or other surface beneath, and for passing something, such as a wine decanter, around a table. Coasters crafted out of anodized aluminum are practical, impart a sophisticated look, and make an elegant executive gift. A modern take on a classic item, Volta Coasters make an attractive and functional idea for home or office. Our large 5" wine coasters invite everyone to discover the exciting world of wine tasting. Making a good wine coaster in anodized aluminum is as much of an art as making the wine that goes into the bottle. Volta Coasters are a beautiful addition to any decor for any occasion and protect surfaces from drips and stains. Perfect for both formal and casual entertaining, aluminum coasters are quite unique and popular. Exuding an elegant table presentation, Volta Coasters are decorative yet fully functional. A great thank-you gift, these coasters are so charming that they can make even the cheapest bottle of wine look expensive.
PURCHASES:
Q: How do I contact 15Kv Design's Client Services?
A: For personal assistance with your order, or for additional information about 15Kv Design or our products, please contact Karen at Client Services directly by phone at 1.415.751.2444 or by email at info at 15Kv dot com. We will respond to your inquiry promptly.
Q: Does 15Kv Design accept special orders and commissions?
A: Yes. Please call us to discuss the possibilities at 1.415.751.2444 or contact via email at info at 15Kv dot com. Pricing and timing is based up the specifications and scope of the project.
Q: Does 15Kv Design customize sculpture?
A: Yes you can. Choose to customize each sculpture with a design to reflect your personality, or to personalize a gift with a name, date or special message. Anodized aluminum offers a unique medium to display a logo or inspiring words, and can be personalized to suit your specific tastes. Personalized engraving is available at an additional charge. Please contact us to discuss the options.
Q: Does 15Kv Design take telephone orders?
A: Yes. 15Kv Design does take orders by telephone if you would prefer to pay by check, cash or money order. Orders will be shipped after payment has cleared. Please call Client Services for assistance at 1.415.751.2444. We will return your call promptly.
Q: How does 15Kv.com process payments and what form of payments are accepted?
A: 15Kv.com uses the payment service PayPal to process all payments. PayPal accepts Visa, MasterCard, American Express and Discover for clients that do not have a PayPal account. If a client has an existing PayPal account, direct debits from a bank account for payment are also possible. If you would like to pay by check, cash or money order please contact Client Services by phone at 1.415.751.2444 or via email at info at 15Kv dot com.
Q: Must I have a PayPal account to purchase artwork from 15Kv Design?
A: No. You may make your purchase and check-out without creating a PayPal account. Just complete the billing information on the checkout page of the shopping cart. Accounts with PayPal are helpful for those who wish to store billing information or to have additional payment options. Please contact Client Services if you would like to pay by check, cash or money order.
Q: How do I check the status of my order?
A: You will receive a confirmation email once your order has been received. In addition, we will send an email to you when your order has shipped. In addition, you are always welcome to contact 15Kv Design Client Services at info at 15Kv dot com or at 1.415.751.2444.
Q: What if the item I order is currently unavailable?
A: 15Kv Design will contact you with a follow-up email to your order if the sculpture you have selected is not available for immediate shipping. Large orders may require additional production time, as will any custom engraving.
Q: Does 15Kv Design charge sales tax?
A: Sales tax will be added to orders shipping within the State of California only. Please note that tax calculations are based on the current Alameda County, California tax rate of 9.75%. Shipments to any other state will not include tax.
Q: Does 15Kv Design ship internationally?
A: Yes. 15Kv Design ships outside of the United States. However, international shipping rates will apply and the client is responsible for any applicable customs charges, taxes or fees.
Q: How can I exchange a gift that I received?
A: If you would like to return 15Kv Design artwork received as a gift, you may exchange the item(s) for other pieces of equal or lesser value. Any remaining credit may be used for a future 15Kv Design purchase or toward your shipping costs, as we do not issue refunds. Shipping and handling charges are the responsibility of the client. Please contact Client Services for further assistance.
Q: How do I cancel my order?
A: Once an order is submitted, we are unable to cancel the order. All sales are final. If the order has not shipped, we may be able to change the order. Please contact Client Services by phone at 1.415.751.2444 or by email at info at 15Kv dot com.
Q: Do you accept exchanges?
A: 15Kv Design sculpture may be exchanged or returned for 15Kv Design credit (less shipping and handling charges) within 15 days of the delivery date providing that it is returned in original condition with all packaging included. 15Kv Design does not issue refunds. All sales are final. Customized, personalized, engraved or monogrammed merchandise cannot be returned or exchanged. 15Kv Design will only accept exchanges or returns for items that have not been altered or damaged in any way. Upon receipt of returned sculpture, 15Kv Design reserves the right to deny exchange if the artwork does not meet exchange and return policy requirements. Shipping and handling charges for exchanged or returned merchandise are non-refundable unless we have made a shipping error. If you wish to exchange your sculpture, contact Client Services. For additional information, please visit the Client Services page.
Q: What happens if there is a mistake in my order, or the sculpture is damaged during shipping?
A: In the event that 15Kv Design processed an order incorrectly or you received a sculpture damaged during the shipping process, we will gladly replace that item at our expense. To arrange for replacement of your sculpture, please contact Client Services by phone at 1.415.751.2444 or by email at info at 15Kv dot com.
Q: What if I have a problem with a 15Kv Design product?
A: 15Kv Design is happy to exchange a product if it has been damaged during shipping. However, we cannot replace items that become altered as a result of normal usage. If you wish to exchange your item, contact Client Services for instructions on how to return the item to our offices for inspection. We will replace your item free of charge if we determine, upon inspection, that the damage is a result of shipping. Typical turnaround time is two to three weeks.
ONLINE SERVICES:
Q: How do I create an online account with 15Kv Design?
A: 15Kv Design does not currently offer clients a way to create an online account with us.
Q: How do I sign up for your email update list?
A: If you would like to receive 15Kv.com email updates, which include news about new sculpture, studio events and special promotions, simply send us an email at info at 15Kv dot com. To be removed from our contact list, please contact us at any time and your email address will be removed.
POLICIES:
Q: What is your Privacy Policy?
A: Please click on the Policies link to review our Privacy and Usage Policy. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. However, as described in greater detail in the policy, we may share your information under certain circumstances with business partners that help this site function or assist us in fulfilling your order. This Privacy and Usage Policy only covers information collected at this Web Site. The Privacy and Usage Policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use certain of that information. If our information practices change, we will post an updated policy on our Web Site. You can tell if the policy has changed by checking the revision date that appears on the policy.
Q: What are your Terms of Use?
A: 15Kv Design's Web Site is a marketing tool intended to present and to sell Vince Alcouloumre's industrial and product designs. Our Terms of Use are a combination of information included in our Privacy and Usage Policy and our Client Services sections of the Web Site. If you have any questions, please send an email to info at 15Kv dot com. All rights not specifically stated in our Privacy and Usage Policy will remain the property of 15Kvdot com and its parent company. If you want to license Volta Series accessories or any of the 15Kv designs, you may inquire by contacting info at 15Kv dot com.
Q: What is the summary of 15KV Design's Disclaimer of Liability?
A: 15Kv Design and 15Kv.com disclaim any implied representation or warranty with regard to this site or its contents, including the merchandise offered on this site. 15KV DESIGN IS PROVIDING THIS SITE, ITS CONTENTS, AND ALL MERCHANDISE ON AN "AS IS" BASIS. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. 15KV DESIGN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES. 15Kv Design does not sell products for purchase by children. We may, however, sell children's products for purchase by adults. 15Kv Design is not intended or directed to individuals under the age of 18. We reserve the right to refuse service to any person for any reason. By purchasing goods from 15Kv.com, you agree that the offer and sale of those goods takes place in, and will be governed by the laws of, the State of California. You also agree that any legal or equitable claim arising from your purchase must be brought in the city, state or federal courts located in Alameda County, California and you consent to the exclusive jurisdiction and venue in such courts. All goods purchased from 15Kv dot com are F.O.B. shipped directly by 15Kv Design. Please refer to our Privacy and Usage Policy for further information.
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